Call Center Services

From our offshore locations in the Philippines, Techtimers provides an array of sophisticated customer contact management solutions, both inbound and outbound, to fortune 1000 companies throughout the world, which include, but are not limited to the following industries

- Financial Services
- Technology
- Communications
- Insurance (Life and non life)
- Healthcare services
- Transportation and Leisure

Infrastructure

  • Seat capacity of 350+
  • Specializing in English support with other languages support, primarily the Asia pacific languages such as Japanese, Korean, Malaysian, etc.
  • Makati facility is home for our Philippine Cyber Center
  • Grade A Building
  • Close proximity to International Hotels
  • 100% redundant power supply
  • Good transportation links
  • Employee Lounge
  • 2nd site ready to be launched with seat capacity of up to 1000 seats

Why us in the Philippines

  • Highly educated, employees strive to exceed customer expectations for support and service
  • Proven technologies deliver cost effective support with global reach
  • Experienced Management ensures customer centric support
  • Resources provide unparallel scalability to growth demands
  • English is the spoken and written language
  • Accent neutral pronunciation
  • Solid telephony infrastructure

 

Inbound call center services
Client Roster is composed of leading companies throughout the US, Canada and Europe representing diverse verticals with more than one program (or campaign) operating

  • Customer services
  • Technical support services
  • Service fulfillment
  • Inbound requests
  • Customer Handling
  • Order taking/Message Handling
  • Reservations/Authorizations
  • Loyalty/Rewards
  • Dealer locators
  • Data entry/Collection

Outbound Call center Services
Client Roster is composed of leading companies throughout the US, Canada and Europe representing diverse verticals with more than one program (or campaign) operating

  • Telemarketing
  • Lead Generation
  • Marketing Research
  • Survey Administration
  • Anti-attrition services
  • Advisory Services
  • Service Fulfillment